CUSTOMER SERVICE
CONTACT
SOUTHSIDEX808MAFIA@GMAIL.COM
Questions or concerns? We currently offer customer service support Monday – Friday from 9AM to 5PM.
When emailing our customer service department, please do the following :
- State your Name and Order Number (If available)
- Leave your Message or Question
- Please leave your Phone and Email address
Please allow up to 24 hours for a response to your inquiry. Emails sent during non-office hours will be handled on our next business day.
SHIPPING/DELIVERY
EXPEDITED SHIPPING METHODS DO NOT INCLUDE PROCESSING TIME.
Purchased items will be shipped from our warehouse location within 4-7 business days of the order, although most orders will be shipped within 2-3 business days.
Shipping prices are determined straight from the carriers. The cost of the shipping depends on the weight of your entire order and its destination from our warehouse location at 9009 NW 105th Way, Medley, FL 33178
Domestic (USA): All domestic orders are shipped via USPS with delivery confirmation. Standard delivery time is 2-5 business days from date shipped, but may take longer. Most domestic orders are received within 1 week of ship date.
International: International customers are responsible for customs duties and/or brokerage fees in addition to shipping costs assessed during checkout. Southside 808 Mafia is not responsible for international shipping delays, such as customs delays and is not responsible for any customs duties or taxes fees (if the package is shipped back because the customs payment was not paid we are not able to refund your order). We are not responsible for any lost, stolen, or damaged shipments. The buyer assumes all responsibilities of claims made with the shipping carrier and all duties/fees incurred on the shipment.